1. Who we are
Murfreesboro Garage Door Pros ("we", "us") is a garage door company based at 935 S Church St, Murfreesboro, TN 37130. We repair, install and maintain residential and commercial garage doors and openers in Murfreesboro and nearby Rutherford County. This policy covers borogaragedoor.com and any request you send us through it, by phone or by text.
2. Information we collect
- Booking requests: your name, phone number, property address, ZIP code, email (optional), the service you need, how soon you need it, whether the property is a home or business, and what you tell us about the door.
- Job information: details gathered during a visit, such as door size and weight, spring and opener model, parts used, quotes, invoices and photos of the door and hardware.
- Technical information: the page you submitted a form from, campaign tags (for example UTM codes or ad click IDs), your IP address, browser type and basic usage data.
We do not ask for payment card numbers, Social Security numbers or other sensitive financial information through this website.
3. How we use your information
- To contact you about your request and schedule an appointment.
- To diagnose the door, prepare a price and complete the work you approve.
- To order parts, doors and openers, and to register manufacturer warranties in your name.
- To send appointment confirmations and reminders.
- To handle warranty questions and follow-up service on work we performed.
- To see which pages and advertising bring in requests, so we can improve the website.
We do not sell your personal information, and we do not use it for anything unrelated to your garage door service.
4. When we share it
We share only what is needed, only with:
- The technician or installer who performs your work.
- Door, opener and parts suppliers and manufacturers, for example to order a door or register a warranty.
- Building code offices, in the rare case a permit is required (such as changing the size of an opening).
- Service providers who help us run the business, such as phone, email, scheduling and website hosting providers, under confidentiality obligations.
- Authorities, if required by law.
5. Calls, texts and email
When you send a request, we will call, text or email you about that request only. Calls to our business line may be recorded for quality and training. Message and data rates may apply to texts. Reply STOP to any text, or tell us at any time, if you prefer a different way to be contacted. We do not send marketing texts without your separate consent.
6. Garage access codes and remotes
If you share a keypad code or give us a remote so we can work while you are away, we use it only for that appointment and do not record it in our systems. When we program openers, remotes or apps, the codes stay with you. We recommend changing any keypad code you shared once the work is finished.
7. Photos and site visits
We may photograph the door, springs, opener and hardware to document the problem and the finished work. These photos stay in your job file. We will only use photos of your property on our website or social media with your permission, and never with your street address, house number or anything that identifies you.
8. Cookies and analytics
The website uses a small amount of browser storage to remember how you arrived (for example from an ad) and may use analytics tools to measure visits. Embedded Google Maps and web fonts are loaded from third parties, which may set their own cookies under their own privacy policies. You can block or delete cookies in your browser settings.
9. How long we keep it
We keep booking requests for up to 24 months so we can follow up and answer questions. For completed jobs, we keep job records, photos and invoices for as long as the parts and labor warranty lasts and as required for tax and business records. We use reasonable safeguards to protect this information.
10. Your choices
You can ask us to see, correct or delete the personal information we hold about you, or to stop contacting you. We will respond within 30 days. We may need to keep certain records that the law requires, such as invoices. This website is meant for adults; we do not knowingly collect information from children under 13.
11. Contact us
Questions about this policy or your information? Contact Murfreesboro Garage Door Pros:
935 S Church St
Murfreesboro, TN 37130
Phone: (615) 555-0147
Website: borogaragedoor.com
We may update this policy from time to time. The date at the top of the page shows the latest version. See also our Terms & Conditions.